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At Customara, we take pride in the quality of our jewellery and strive to ensure you are completely satisfied with your purchase. If you are not satisfied, we are here to help. Please read our Refund and Returns Policy carefully.

1. Returns

  • Eligibility: We accept returns on most items within 30 days of the delivery date. Items must be unused, unworn, and in their original condition, with all tags and packaging intact.
  • Non-returnable Items: Certain items, such as personalized or custom-made jewellery, final sale items, and gift cards, cannot be returned.

2. Return Process

  • To initiate a return, please contact our customer service team at [insert email address] or [insert phone number] with your order number and the reason for the return.
  • Once your return request is approved, you will receive a return authorization and instructions on how to send back your item.
  • Please ensure the item is securely packaged to prevent damage during shipping. We recommend using a trackable shipping service.

3. Refunds

  • Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
  • The refund will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund.

4. Exchanges

  • We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund, as per your preference.

6. Shipping Costs

  • Shipping costs for returns are the responsibility of the customer, except in cases of defective or incorrect items. Original shipping fees are non-refundable.

7. Contact Us

If you have any questions about our Refund and Returns Policy, please reach out to us:

Need help?

Contact us at info@customara.comfor questions related to refunds and returns.

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